Privacy Policy
Data Controller
Monolith Hospitality is the data controller responsible for the personal data collected through this website.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are responsible for ensuring that your personal data is collected, processed and stored securely and lawfully.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:
Business Name: Monolith Hospitality Consulting
Email: Moz.Shigdar@MonolithHospitality.com
Address: Henge Barn | Pury Hill Business Park | Alderton Road | Towcester | NN12 7LS
Collected Personal Data
We may collect and process the following types of personal data when you visit our website, contact us or use our services:
- Contact information: Such as your name, email address, telephone number and postal address.
- Enquiry information: Information you provide when contacting us through our website, by email or by telephone, including the content of your enquiry.
- Business information: Where relevant to our services, information about your organisation, job title or business requirements.
- Technical information: Such as your IP address, browser type, device information and information about how you interact with our website.
- Website usage information: Information collected through cookies or similar technologies, where applicable, to understand website traffic and improve the user experience.
We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.
Purpose for Collecting Data
We collect and process personal data for the following purposes:
- Responding to enquiries: To respond to questions, requests for information or other communications submitted through our website or other contact channels.
- Providing our services: To deliver, manage and improve the services we provide to our customers.
- Managing business relationships: To communicate with existing and prospective customers, suppliers and business partners.
- Operating our website: To maintain website functionality, monitor performance, improve usability and identify technical issues.
- Legal and regulatory compliance: To comply with applicable legal obligations and protect our legitimate business interests.
We will only process your personal data where we have an appropriate lawful basis to do so. Depending on the circumstances, this may include your consent, the performance of a contract or steps taken before entering into a contract, compliance with a legal obligation, or our legitimate interests, provided these do not override your rights and freedoms.
Where we rely on consent, you may withdraw that consent at any time.
Sharing Your Personal Data
We do not sell your personal data to third parties.
We may share your personal data with trusted third-party service providers where necessary to operate our business, maintain our website or provide our services. These may include website hosting providers, IT support providers, email service providers, customer relationship management systems and website analytics providers.
Where we share personal data with third parties, we take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection legislation.
We may also disclose personal data where required by law, to comply with legal obligations or to protect our legal rights.
We only share personal data where there is an appropriate reason and lawful basis for doing so.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
The period for which we retain personal data depends on the nature of the information, the purpose for which it was collected and any applicable legal obligations.
When personal data is no longer required, we will take reasonable steps to securely delete it or anonymise it, where appropriate.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support its functionality, understand how visitors interact with the website and improve the user experience.
Cookies are small text files stored on your device when you visit a website. Depending on their purpose, cookies may be used to remember your preferences, support essential website functions or collect information about website usage.
Where applicable, we may use third-party analytics services to understand website traffic and visitor behaviour.
Non-essential cookies and similar technologies will only be used where the necessary consent has been obtained. You can manage your cookie preferences through our website's cookie settings, where available, and through your browser settings.
For further information about the cookies used on this website, including their purposes and retention periods, please refer to our Cookie Policy or cookie information provided on the website.
Data Securtity
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures may include access controls, secure systems, software updates, appropriate staff training and the use of reputable service providers.
We take reasonable steps to ensure that personal data is accessible only to individuals who need it for legitimate business purposes.
Although we take appropriate precautions to protect personal data, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Your Data Protection Rights
Under applicable data protection legislation, you may have the following rights in relation to your personal data:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request that inaccurate or incomplete personal data is corrected.
- Right to erasure: To request the deletion of your personal data in certain circumstances.
- Right to restrict processing: To request that we restrict the processing of your personal data in certain circumstances.
- Right to data portability: To request a copy of certain personal data in a structured, commonly used and machine-readable format, where the legal requirements apply.
- Right to object: To object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.
- Rights relating to automated decision-making: To benefit from applicable safeguards where decisions are made solely by automated means and produce legal or similarly significant effects.
These rights are subject to certain conditions and exemptions under applicable law.
To exercise your rights, please contact us using the details provided in the Data Controller section of this Privacy Policy.
We may need to verify your identity before responding to your request. We will respond within the time limits required by applicable data protection legislation.
International Data Transfers
Some of the third-party service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation and that your personal data remains adequately protected.
Depending on the circumstances, these safeguards may include transferring data to a country recognised as providing an adequate level of protection or using an appropriate data transfer agreement or other legally recognised safeguard.
Further information about relevant international transfers and the safeguards used can be requested by contacting us using the details provided in this Privacy Policy.
Complaints and the Information Commissioner's Office
If you have concerns about how we collect, use or protect your personal data, we encourage you to contact us in the first instance so that we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find further information about your data protection rights and how to make a complaint on the ICO website:
https://ico.org.uk/make-a-complaint/
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.
Any changes will be published on this page, and the revised policy will take effect from the date of publication.
We encourage you to review this page periodically to remain informed about how we protect your personal data.